Overview
About This Privacy Policy
This Privacy Policy describes how 35kbd ("we", "us", "our") collects, uses, stores and discloses personal information about users ("you", "your") of the 35kbd website at 35kbd.bet and all associated services. This Policy applies to all players based in Bangladesh and anywhere else where 35kbd services are accessible. By registering an account, making a deposit or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
35kbd is committed to protecting the privacy and security of your personal data. We process personal information only for the legitimate purposes set out in this Policy, and we implement appropriate technical and organisational safeguards to prevent unauthorised access, use or disclosure. This Policy may be updated from time to time; the date of the most recent revision appears at the bottom of this page. Continued use of the Platform after an update constitutes acceptance of the revised Policy.
Last updated: 2026. If you have questions about this Policy, contact us at
[email protected] at any time.
Full Policy
Complete Privacy Policy
Section 1
Information We Collect
35kbd collects personal information in the following categories: (a) Registration data — your mobile number, chosen username, date of birth and any additional identity information submitted during the KYC verification process; (b) Financial data — records of deposits, withdrawals and transaction history processed through bKash, Nagad, Rocket or other supported mobile financial services; (c) Technical data — your device type, operating system, browser type, IP address, and connection information collected automatically when you access the Platform; (d) Usage data — pages visited, games played, session duration, bet history and interaction logs within the Platform; (e) Communications data — records of messages sent to or received from 35kbd customer support. We do not collect payment card numbers. All financial transactions are handled through the APIs of licensed Bangladeshi mobile financial service providers.
Section 2
How We Use Your Information
35kbd uses the personal information collected for the following purposes: (a) Account management — to create and maintain your account, verify your identity and process your login; (b) Payment processing — to facilitate deposits and withdrawals through your registered mobile wallet; (c) Service delivery — to provide access to cricket betting, live casino, slots, crash games and all other Platform features; (d) Fraud prevention and security — to detect, investigate and prevent fraudulent activity, money laundering and violations of our Terms and Conditions; (e) Legal compliance — to meet regulatory and legal obligations including record-keeping and identity verification requirements; (f) Customer support — to respond to your enquiries and resolve complaints; (g) Platform improvement — to analyse usage patterns and improve the user experience; and (h) Responsible gaming — to monitor player behaviour and intervene where problem gambling indicators are detected.
Section 3
Legal Basis for Processing
35kbd processes your personal data on the following legal bases: (a) Contractual necessity — processing required to perform the contract between you and 35kbd, including account registration, payment processing and service delivery; (b) Legal obligation — processing required to comply with applicable laws and regulations including anti-money laundering requirements and identity verification; (c) Legitimate interests — processing carried out for fraud prevention, security monitoring and Platform improvement, where these interests are not overridden by your privacy rights; and (d) Consent — where you have provided explicit consent, such as for marketing communications. You may withdraw consent for consent-based processing at any time by contacting
[email protected].
Section 4
Sharing Your Information
35kbd does not sell your personal data to third parties. We may share your information with the following categories of recipients where necessary: (a) Payment service providers — bKash, Nagad, Rocket and other licensed mobile financial service operators, to process your transactions; (b) Game and technology providers — third-party gaming software providers such as Pragmatic Play, Evolution Gaming, Ezugi and Spribe, to deliver game functionality; (c) Identity verification services — third-party KYC and identity verification providers engaged to verify your identity; (d) Legal and regulatory authorities — government agencies, law enforcement bodies or regulators where disclosure is required by law; and (e) Professional advisors — auditors, lawyers and other professional consultants bound by confidentiality obligations. All third-party recipients are required to process your data only for the specified purpose and to maintain appropriate security standards.
Section 5
Data Retention
35kbd retains personal data for as long as your account remains active and for a period thereafter as required to comply with legal obligations, resolve disputes and enforce our agreements. Financial and transaction records are retained for a minimum period in accordance with applicable anti-money laundering and financial record-keeping regulations. When your account is closed and the applicable retention period has expired, 35kbd will securely delete or anonymise your personal data. You may request information about the specific retention period applicable to your data by contacting
[email protected].
Section 6
Data Security
35kbd implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include SSL (Secure Sockets Layer) encryption across all pages and payment flows, access controls that restrict data access to authorised personnel only, regular security assessments and vulnerability reviews, and secure server infrastructure. While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If you believe your account has been compromised, please contact
[email protected] immediately.
Section 7
Cookies and Tracking Technologies
35kbd uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies: (a) Essential cookies — strictly necessary for the Platform to function, including session management, authentication and security cookies; these cannot be disabled without affecting Platform functionality; (b) Analytics cookies — used to understand how users interact with the Platform, which pages are visited most frequently and how users navigate between sections, helping us improve the user experience; (c) Preference cookies — used to remember your settings and preferences such as language choice. You can manage or delete cookies through your browser settings at any time; however, disabling essential cookies may prevent the Platform from functioning correctly.
Section 8
Children's Privacy
35kbd is strictly an adult platform for users aged 21 and above. We do not knowingly collect, use or disclose personal information from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account. If you believe a person under 21 has registered on the Platform, please notify us immediately at
[email protected].
Section 9
International Data Transfers
35kbd may transfer your personal data to service providers and partners located outside Bangladesh. Where such transfers occur, 35kbd takes appropriate steps to ensure that your data receives an adequate level of protection equivalent to the standards described in this Policy. By using the Platform, you acknowledge and consent to the potential transfer of your personal data to servers or processors located in other countries, subject to the safeguards described herein.
Section 10
Changes to This Policy
35kbd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or Platform features. When we make material changes, the updated Policy will be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of the Platform after any changes become effective constitutes your acceptance of the revised Privacy Policy. If the changes are significant, we may also notify you through your registered contact details.
Your Rights
Your Data Protection Rights
You have the following rights in relation to your personal data held by 35kbd: (a) Right of access — you may request a copy of the personal data 35kbd holds about you; (b) Right to rectification — you may request correction of inaccurate or incomplete personal data; (c) Right to erasure — you may request deletion of your personal data in certain circumstances, subject to our legal retention obligations; (d) Right to restrict processing — you may request that we limit the way we use your data in certain circumstances; (e) Right to data portability — you may request that we provide your personal data in a structured, commonly used format; and (f) Right to object — you may object to certain types of processing, including processing based on our legitimate interests. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.
35kbd will not discriminate against you for exercising any of your data protection rights. We will never deny services, charge different prices or provide a lower quality of service because you have exercised a legitimate data right.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or about how 35kbd processes your personal data, please contact our support team by email at [email protected]. Our team is available 24 hours a day, 7 days a week. We will acknowledge your privacy enquiry promptly and aim to provide a full response within a reasonable timeframe. If you are making a formal data protection complaint, please state clearly the nature of your concern and the specific data processing activity you are concerned about so that we can investigate and respond effectively.
35kbd reviews this Privacy Policy on a regular basis and updates it whenever required to reflect changes in data practices, applicable law or Platform services. We recommend bookmarking this page and checking it periodically. The effective date of the current version of this Policy appears at the top of the document. Questions about specific data practices not covered in this Policy should be directed to [email protected].